Returns & Refunds Policy – Drama Authentics
At Drama Authentics, your satisfaction is our top priority. We take pride in delivering high-quality period drama-inspired merchandise, and we want you to be delighted with every purchase.
If, for any reason, your order does not meet your expectations, we are happy to offer a replacement or a full refund within 30 days of your purchase. Our goal is to make the return process simple, hassle-free, and reassuring.
How to Return an Item
Contact Us First
Email us at info@dramaauthentics.com or call us to initiate your return.
Please include:
Your full name
Order number
Details about the item and the reason for your return
Prepare Your Return
Ensure the item is in its original condition, including tags and packaging.
Include any accessories or additional items received with your order.
Ship Your Return
We will provide instructions on where and how to send your return.
Refunds & Replacements
Replacement: We will promptly ship a replacement item once your return is received and inspected.
Refund: Once your return is processed, a full refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account.
Exchanges
If you wish to exchange your item for a different size, style, or color, please contact us first. Exchanges are subject to availability.
Need Help?
Our customer service team is here to help every step of the way. Contact us at info@dramaauthentics.com or via phone for any questions about your order, returns, or exchanges.
At Drama Authentics, we’re committed to your complete satisfaction and delivering a shopping experience you can trust.
